Course presents discussion points on the importance of proper documentation as a tool to show why decisions were made, identifying risks and protective actions, and clearly explaining the situation found and what was done on the call.
Leadership Styles
In the Fire Service, an officer’s inability to adjust leadership styles based on situational demands and employee needs can cause declining productivity, poor morale, and sets the organization on a path for employee discontent and inefficiency.
Fire officers can help avoid these personnel difficulties and improve their effectiveness by understanding different leadership styles and learning to adapt to various styles based on the situational demands and employee needs. This program covers the differences between authoritative, democratic, delegative, and situational leadership styles in relation to an officer’s role with subordinates and supervisors.
Managing the Difficult Employee
Course presents discussion points on working with aggressive or passive-aggressive employees, ensuring that individual and crew performance is not compromised, and minimizing the effect of negative personalities on group morale.
Professional Development
Professional development should be planned out and taken seriously by fire officers, not unlike the planning and consideration that occurs on every emergency scene. A good professional development plan includes key strategies with benchmarks to measure progress.
The program discusses strategies for professional development, including the wide array of training and mentoring resources available to fire officers from within their departments, web- and classroom-based training and education, and networking opportunities throughout the fire service and beyond.
RTG Workplace Violence Intervention (2024 edition)
Chief Officers are responsible for creating and maintaining a culture of safety and wellbeing within their fire department. This includes setting expectations for firefighter conduct. It also includes establishing a relationship of trust so that members can rely on their leaders to provide support and intervene appropriately when challenges arise. While this training introduces standards for effective policies and procedures, the main focus is on promptly and appropriately responding to concerns, including practicing difficult conversations to get to the root causes of issues and to provide support for struggling members.
This training is the second in a two-part series:
Workplace Violence Prevention addressed recognition and reporting.
Workplace Violence Intervention focuses on helping chief and company officers conduct difficult conversations and follow through with appropriate intervention.